Our services are all about YOU
Our Geyser Products and Services are All About YOU.
We aim to provide YOU with the best possible, hassle free, fast and efficient service
– no matter who YOU are!
When You Call Us - We Respond - And Not a Third Party
For this reason, we have surrounded our own well trained Service Teams around our own call centre which is linked to various insurance companies and insurance brokers operating from the main centres of Johannesburg, Cape Town and Durban.
When YOU call us or YOUR insurer – WE respond – not a third party.
As far as possible, we strive to provide a paperless (form free) service available through certain insurers via their linked emergency and geyser claim numbers.
You, as an owner
If your geyser is needing attention, repair or replacement – call us directly or via your insurance policy call centre.
We are able to respond quickly and attend to repairs or replacement of almost any hot water installation or system.
Besides emergencies, we can also assist you with advice and recommendations on your current system. If you are considering solar, we are leading manufacturers and installers of Hot Water Solar Systems.
You may prefer our long lasting Waterlite Stainless Steel Electric Geyser as an upgrade option which comes with many benefits – your policy may already accommodate such a geyser.
Geyser Emergencies:
We respond quickly and attend to repairs or replacement of almost any hot water installation or system
Geyser Maintenance:
We can assist with advice and recommendations on your current system
Our Products:
If you are considering solar, we are leading manufacturers and installers of Hot Water Solar Systems. Or you may prefer our long lasting Waterlite Stainless Steel Electric Geyser as an upgrade option which comes with many benefits – your insurance policy may already accommodate such a geyser
- Our own call centre is linked to various insurance companies and insurance brokers.
- Our service teams operate from the main centres of Johannesburg, Cape Town and Durban.
You, as a Community Scheme Executive
Community Scheme Legislation requires that Trustees/Directors of schemes take reasonable steps to inform and educate himself or herself about the community scheme and take reasonable steps to obtain sufficient information about all matters in order to make informed decisions.
There can be no doubt that the hot water system and/or the geysers in the scheme are a major factor for community schemes, whether it be problematic, expensive, high maintenance, onerous on owners by way of electrical costs, high incidents of resulting damages.
We offer scheme executives our professional advisory services, audit of systems and coaching in the various and most appropriate system for your scheme.
Your scheme can be linked to the WaterLite system in many ways. Your scheme’s insurance policy can easily be structured by your insurance broker to include a stainless-steel option with immediate claims ratio improvements and definite long term insurance savings. Ensure honest and professional workmanship for your scheme with direct liaison with the insurer and broker – removes the dishonesty factor and ensures reduced future costs and claims.
Follow our Blog Articles and be kept up to date and informed on important community scheme hot water system matters, latest industry news, products available, legislation changes and so on.
You, as a Managing Agent or Portfolio Manager
As hot water installation specialists, we can assist you by assisting your schemes with a variety of solutions. Whether a maintenance cost problem, insurance claims ratio problem, ageing system, inappropriate system, we can engage with you and your client scheme executives with meaningful and professional advice. Let us take the hot water installation problem off your desk!
We have been providing bespoke solutions to schemes in a number of ways. These include structured polices with the schemes broker, emergency callouts, paperless geyser insurance claims (no claim forms or entries), call centre liaison with owners and insurers, scheme geyser WhatsApp group communication between management (trustees/estate management and our allocated teams). Being familiar with sectional title for example, we understand many of your challenges and we are able to assist YOU with our understanding of the industry and its nuances, need for fast service, reduce paperwork, extra care (example, small important things like clean ups and replacement of slats on ducts). Our own geyser plumbing teams are backed up with resulting damage repair teams – one stop service.
As we work with the main community scheme insurers and underwriting managers such as CIA, CIB and Santam Real Estate, among others, you as managing agent can offer our services without being in conflict with the Property Practitioners Act where managing agents may have issues recommending certain suppliers (Section 58).
Financing for larger hot water-related or solar projects can also arranged, coupled with advice from leading sectional title consultants insofar as the various legalities are concerned with decisions around “going solar” and so on.
We can also offer YOU extra resources such as reporting, audits at schemes, attendance to longer term problems and coaching. We will liaise with YOUR preferred broker or insurer.
YOU as Insurance Broker
We understand the challenges that face insurance advisors in the hot water installation space. We would like to partner with YOU.
Our objective is that YOU receive compliments after we have serviced your client. We have based our broker model on that offered by glass windscreen service providers – a hassle free claim system – call, fix and done. Paperless as far as possible.
We are working closely with the leading community scheme insurers, administrators and UMAs to achieve this. For example, our systems are linked to certain insurer’s systems and apps so that salient information such as excess, limits etc. are already at hand after a claim is registered or logged on the insurer’s system. Completely paperless.
YOU are assured that our own well-trained plumbers attend to YOUR client i.e., not just another call centre with outsourced plumbers. Also, no extra layer of call-centre costs – all in-house.
YOU can structure YOUR client’s policy to cater for OUR OWN WATERLITE 444 stainless steel geyser ensuring future longevity (10-year warranty), no or low maintenance, no anode needed, better fitment of parts and essentially factory fitted (our own teams), no warranty issues.
Where YOU are an outsource broker and attend to your own geyser claims, we can assist with providing YOU and YOUR CLIENTS with a similar one-stop service for geyser claims.
Our core business is to install the WaterLite range of water heaters, however we will fit any reputable geyser with the same attention to detail and professionalism as we would do with a WaterLite. Given the rise in alternative heating modalities we can certainly take care of your client’s solar water heaters, heat pumps or gas geysers. As specialists, we will attend meetings / zoom meetings with your client’s where needed and offer coaching and audits in respect of not water systems.
We would love to talk to YOU.
YOU as an Insurer, Administrator or UMA
Partner with us.
We provide full hot water installation, repair, replacement and importantly, specialist advisory services on problematic hot water installations you may have on book. We have been working with insurers for many years in the solar manufacture, distribution and installation space and more recent years with our longer lasting (10-year warranty) and cost-effective stainless steel electric geyser, low or no maintenance and greener in a number of ways. We repair and install all types of geysers at below average market prices.
We are not only a call centre operation but provide full geyser services by our own specialist and well-trained teams. We also provide resulting damages repair services. Our costings are usually well within limits and low. This is primarily because of our manufacturing and procurement advantages, our own plumbing teams (no middle-men or out sourcing). We can integrate with YOUR systems and VAPs.
We have proven with supporting statistics and claims history that 0861Waterlite, particularly in respect of community schemes, tends to immediately positively impact on claims history (reduced number of replacements due to honesty factor) and over the longer term, reduce future repeat claims (both replacements and resulting damages) with our much longer lasting 444 stainless steel products. Our teams are properly equipped and experienced in working at heights in many cases eliminating the need for extra scaffolding and/or unnecessary damages to ceilings and structures. We also have solutions for those difficult to fit new class-B geysers in tight spaces. Our teams also properly tooled to ensure that the correct fittings are used for the various new products found on site.
Leading insurance brokers and underwriters are embracing our offerings and benefits.
Talk to us so that we can link our services to YOUR call centre or manage YOUR geyser claims.